





Network Working Group                                        E. Guttman
Request for Comments: 2504                             Sun Microsystems
FYI: 34                                                        L. Leong
Category: Informational                                   COLT Internet
                                                              G. Malkin
                                                           Bay Networks
                                                          February 1999


                        Users' Security Handbook

Status of this Memo

   This memo provides information for the Internet community.  It does
   not specify an Internet standard of any kind.  Distribution of this
   memo is unlimited.

Copyright Notice

   Copyright (C) The Internet Society (1999).  All Rights Reserved.

Abstract

   The Users' Security Handbook is the companion to the Site Security
   Handbook (SSH).  It is intended to provide users with the information
   they need to help keep their networks and systems secure.

Table of Contents

   Part One: Introduction . . . . . . . . . . . . . . . . . . . .  2
   1.   READ.ME . . . . . . . . . . . . . . . . . . . . . . . . .  2
   2.   The Wires have Ears . . . . . . . . . . . . . . . . . . .  3
   Part Two: End-users in a centrally-administered network  . . .  4
   3.   Watch Out! . . . . . . . . . . . . . . . . . . . .  . . .  4
   3.1.   The Dangers of Downloading  . . . . . . . . . . . . . .  4
   3.2.   Don't Get Caught in the Web . . . . . . . . . . . . . .  5
   3.3.   Email Pitfalls  . . . . . . . . . . . . . . . . . . . .  6
   3.4.   Passwords . . . . . . . . . . . . . . . . . . . . . . .  7
   3.5.   Viruses and Other Illnesses . . . . . . . . . . . . . .  7
   3.6.   Modems  . . . . . . . . . . . . . . . . . . . . . . . .  8
   3.7.   Don't Leave Me... . . . . . . . . . . . . . . . . . . .  9
   3.8.   File Protections  . . . . . . . . . . . . . . . . . . .  9
   3.9.   Encrypt Everything  . . . . . . . . . . . . . . . . . . 10
   3.10.  Shred Everything Else . . . . . . . . . . . . . . . . . 10
   3.11.  What Program is This, Anyway? . . . . . . . . . . . . . 11
   4.   Paranoia is Good  . . . . . . . . . . . . . . . . . . . . 11
   Part Three: End-users self administering a networked computer  14
   5.   Make Your Own Security Policy . . . . . . . . . . . . . . 14



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   6.   Bad Things Happen . . . . . . . . . . . . . . . . . . . . 15
   6.1.   How to Prepare for the Worst in Advance . . . . . . . . 15
   6.2.   What To Do if You Suspect Trouble . . . . . . . . . . . 16
   6.3.   Email . . . . . . . . . . . . . . . . . . . . . . . . . 17
   7.   Home Alone  . . . . . . . . . . . . . . . . . . . . . . . 17
   7.1.   Beware of Daemons . . . . . . . . . . . . . . . . . . . 17
   7.2.   Going Places  . . . . . . . . . . . . . . . . . . . . . 19
   7.3.   Secure It!  . . . . . . . . . . . . . . . . . . . . . . 20
   8.   A Final Note  . . . . . . . . . . . . . . . . . . . . . . 20
   Appendix: Glossary of Security Terms . . . . . . . . . . . . . 21
   Acknowledgments  . . . . . . . . . . . . . . . . . . . . . . . 31
   References . . . . . . . . . . . . . . . . . . . . . . . . . . 31
   Security Considerations  . . . . . . . . . . . . . . . . . . . 32
   Authors' Addresses . . . . . . . . . . . . . . . . . . . . . . 32
   Full Copyright Statement . . . . . . . . . . . . . . . . . . . 33

Part One:  Introduction

   This document provides guidance to the end-users of computer systems
   and networks about what they can do to keep their data and
   communication private, and their systems and networks secure. Part
   Two of this document concerns "corporate users" in small, medium and
   large corporate and campus sites.  Part Three of the document
   addresses users who administer their own computers, such as home
   users.

   System and network administrators may wish to use this document as
   the foundation of a site-specific users' security guide; however,
   they should consult the Site Security Handbook first [RFC2196].

   A glossary of terms is included in an appendix at the end of this
   document, introducing computer network security notions to those not
   familiar with them.

1.  READ.ME

   Before getting connected to the Internet or any other public network,
   you should obtain the security policy of the site that you intend to
   use as your access provider, and read it.  A security policy is a
   formal statement of the rules by which users who are given access to
   a site's technology and information assets must abide.  As a user,
   you are obliged to follow the policy created by the decision makers
   and administrators at your site.

   A security policy exists to protect a site's hardware, software and
   data.  It explains what the security goals of the site are, what
   users can and cannot do, what to do and who to contact when problems
   arise, and generally informs users what the "rules of the game" are.



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2.  The Wires have Ears

   It is a lot easier to eavesdrop on communications over data networks
   than to tap a telephone conversation.  Any link between computers may
   potentially be insecure, as can any of the computers through which
   data flows.  All information passing over networks may be
   eavesdropped on, even if you think "No one will care about this..."

   Information passing over a network may be read not only by the
   intended audience but can be read by others as well.  This can happen
   to personal Email and sensitive information that is accessed via file
   transfer or the Web.  Please refer to the "Don't Get Caught in the
   Web" and "Email Pitfalls" sections for specific information on
   protecting your privacy.

   As a user, your utmost concerns should, firstly, be to protect
   yourself against misuse of your computer account(s) and secondly, to
   protect your privacy.

   Unless precautions are taken, every time you log in over a network,
   to any network service, your password or confidential information may
   be stolen.  It may then be used to gain illicit access to systems you
   have access to.  In some cases, the consequences are obvious:  If
   someone gains access to your bank account, you might find yourself
   losing some cash, quickly.  What is not so obvious is that services
   which are not financial in nature may also be abused in rather costly
   ways.  You may be held responsible if your account is misused by
   someone else!

   Many network services involve remote log in.  A user is prompted for
   his or her account ID (ie. user name) and password.  If this
   information is sent through the network without encryption, the
   message can be intercepted and read by others.  This is not really an
   issue when you are logging in to a "dial-in" service where you make a
   connection via telephone and log in, say to an online service
   provider, as telephone lines are more difficult to eavesdrop on than
   Internet communications.

   The risk is there when you are using programs to log in over a
   network.  Many popular programs used to log in to services or to
   transfer files (such as telnet and ftp, respectively) send your user
   name and password and then your data over the network without
   encrypting them.

   The precaution commonly taken against password eavesdropping by
   larger institutions, such as corporations, is to use one-time
   password systems.




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   Until recently, it has been far too complicated and expensive for
   home systems and small businesses to employ secure log in systems.
   However, an increasing number of products enable this to be done
   without fancy hardware, using cryptographic techniques.  An example
   of such a technique is Secure Shell [SSH], which is both freely and
   commercially available for a variety of platforms.  Many products
   (including SSH-based ones) also allow data to be encrypted before it
   is passed over the network.

Part Two: End-users in a centrally-administered network

   The following rules of thumb provide a summary of the most important
   pieces of advice discussed in Part Two of this document:

    - Know who your security point-of-contact is.
    - Keep passwords secret at all times.
    - Use a password-locked screensaver or log out when you leave your
      desk.
    - Don't let simply anyone have physical access to your computer or
      your network.
    - Be aware what software you run and very wary of software of
      unknown origin.  Think hard before you execute downloaded
      software.
    - Do not panic.  Consult your security point-of-contact, if
      possible, before spreading alarm.
    - Report security problems as soon as possible to your security
      point-of-contact.

3. Watch Out!

3.1. The Dangers of Downloading

   An ever expanding wealth of free software has become available on the
   Internet.  While this exciting development is one of the most
   attractive aspects of using public networks, you should also exercise
   caution.  Some files may be dangerous.  Downloading poses the single
   greatest risk.

   Be careful to store all downloaded files so that you will remember
   their (possibly dubious) origin.  Do not, for example, mistake a
   downloaded program for another program just because they have the
   same name.  This is a common tactic to fool users into activating
   programs they believe to be familiar but could, in fact, be
   dangerous.







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   Programs can use the network without making you aware of it.  One
   thing to keep in mind is that if a computer is connected, any program
   has the capability of using the network, with or without informing
   you.  Say, for example:

     You download a game program from an anonymous FTP server. This
     appears to be a shoot-em-up game, but unbeknownst to you, it
     transfers all your files, one by one, over the Internet to a
     cracker's machine!

   Many corporate environments explicitly prohibit the downloading and
   running of software from the Internet.

3.2. Don't Get Caught in the Web

   The greatest risk when web browsing is downloading files.  Web
   browsers allow any file to be retrieved from the Internet.  See "The
   Dangers of Downloading".

   Web browsers are downloading files even when it is not entirely
   obvious.  Thus, the risk posed by downloading files may be present
   even if you do not actively go out and retrieve files overtly.  Any
   file which you have loaded over the network should be considered
   possibly dangerous (even files in the web browser's cache).  Do not
   execute them by accident, as they may be malicious programs.
   (Remember, programs are files, too.  You may believe you have
   downloaded a text file, when in fact it is a Trojan Horse program,
   script, etc.)

   Web browsers may download and execute programs on your behalf, either
   automatically or after manual intervention.  You may disable these
   features.  If you leave them enabled, be sure that you understand the
   consequences.  You should read the security guide which accompanies
   your web browser as well as the security policy of your company.  You
   should be aware that downloaded programs may be risky to execute on
   your machine.  See "What program is this, anyway?".

   Web pages often include forms.  Be aware that, as with Email, data
   sent from a web browser to a web server is not secure.  Several
   mechanisms have been created to prevent this, most notably Secure
   Sockets Layer [SSL].  This facility has been built into many web
   browsers.  It encrypts data sent between the user's web browser and
   the web server so no one along the way can read it.

   It is possible that a web page will appear to be genuine, but is, in
   fact, a forgery.  It is easy to copy the appearance of a genuine web
   page and possible to subvert the network protocols which contact the
   desired web server, to misdirect a web browser to an imposter.



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   That threat may be guarded against using SSL to verify if a web page
   is genuine.  When a 'secure' page has been downloaded, the web
   browser's 'lock' or 'key' will indicate so.  It is good to
   double-check this: View the 'certificate' associated with the web
   page you have accessed.  Each web browser has a different way to do
   this.  The certificate will list the certificate's owner and who
   issued it.  If these look trustworthy, you are probably OK.

3.3 Email Pitfalls

   All the normal concerns apply to messages received via Email that you
   could receive any other way.  For example, the sender may not be who
   he or she claims to be.  If Email security software is not used, it
   is very difficult to determine for sure who sent a message.  This
   means that Email itself is a not a suitable way to conduct many types
   of business.  It is very easy to forge an Email message to make it
   appear to have come from anyone.

   Another security issue you should consider when using Email is
   privacy.  Email passes through the Internet from computer to
   computer.  As the message moves between computers, and indeed as it
   sits in a user's mailbox waiting to be read, it is potentially
   visible to others. For this reason, it is wise to think twice before
   sending confidential or extremely personal information via Email.
   You should never send credit card numbers and other sensitive data
   via unprotected Email.  Please refer to "The Wires Have Ears".

   To cope with this problem, there are privacy programs available, some
   of which are integrated into Email packages.

   One service many Email users like to use is Email forwarding.  This
   should be used very cautiously.  Imagine the following scenario:

      A user has an account with a private Internet Service Provider and
      wishes to receive all her Email there.  She sets it up so that her
      Email at work is forwarded to her private address.  All the Email
      she would receive at work then moves across the Internet until it
      reaches her private account.  All along the way, the Email is
      vulnerable to being read.  A sensitive Email message sent to her
      at work could be read by a network snoop at any of the many stops
      along the way the Email takes.

   Note that Email sent or received at work may not be private.  Check
   with your employer, as employers may (in some instances) legally both
   read your Email and make use of it.  The legal status of Email
   depends on the privacy of information laws in force in each country.





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   Many mail programs allow files to be included in Email messages.  The
   files which come by Email are files like any other.  Any way in which
   a file can find its way onto a computer is possibly dangerous.  If
   the attached file is merely a text message, fine.  But it may be more
   than a text message.  If the attached file is itself a program or an
   executable script, extreme caution should be applied before running
   it.  See the section entitled "The Dangers of Downloading".

3.4 Passwords

   Passwords may be easily guessed by an intruder unless precautions are
   taken.  Your password should contain a mixture of numbers, upper and
   lower case letters, and punctuation.  Avoid all real words in any
   language, or combinations of words, license plate numbers, names and
   so on.  The best password is a made-up sequence (e.g., an acronym
   from a phrase you won't forget), such as "2B*Rnot2B" (but don't use
   this password!).

   Resist the temptation to write your password down.  If you do, keep
   it with you until you remember it, then shred it!  NEVER leave a
   password taped onto a terminal or written on a whiteboard.  You
   wouldn't write your PIN code on your automated teller machine (ATM)
   card, would you?  You should have different passwords for different
   accounts, but not so many passwords that you can't remember them.
   You should change your passwords periodically.

   You should also NEVER save passwords in scripts or login procedures
   as these could be used by anyone who has access to your machine.

   Be certain that you are really logging into your system.  Just
   because a login prompt appears and asks you for your password does
   not mean you should enter it.  Avoid unusual login prompts and
   immediately report them to your security point-of-contact.  If you
   notice anything strange upon logging in, change your password.

   Unless precautions have been taken to encrypt your password when it
   is sent over the network, you should, if possible, use "one-time
   passwords" whenever you log in to a system over a network.  (Some
   applications take care of that for you.)  See "The Wires Have Ears"
   for more information on the risks associated with logging in over a
   network.

3.5 Viruses and Other Illnesses

   Viruses are essentially unwanted pieces of software that find their
   way onto a computer.  What the virus may do once it has entered its
   host, depends on several factors:  What has the virus been programmed
   to do?  What part of the computer system has the virus attacked?



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   Some viruses are 'time bombs' which activate only when given a
   particular condition, such as reaching a certain date.  Others remain
   latent in the system until a particular afflicted program is
   activated.  There are still others which are continually active,
   exploiting every opportunity to do mischief.  A subtle virus may
   simply modify a system's configuration, then hide.

   Be cautious about what software you install on your system.  Use
   software from "trusted sources", if possible.  Check your site policy
   before installing any software:  Some sites only allow administrators
   to install software to avoid security and system maintenance
   problems.

   Centrally-administered sites have their own policy and tools for
   dealing with the threat of viruses.  Consult your site policy or find
   out from your systems administrator what the correct procedures are
   to stay virus free.

   You should report it if a virus detection tool indicates that your
   system has a problem.  You should notify your site's systems
   administrators as well as the person you believe passed the virus to
   you.  It is important to remain calm.  Virus scares may cause more
   delay and confusion than an actual virus outbreak.  Before announcing
   the virus widely, make sure you verify its presence using a virus
   detection tool, if possible, with the assistance of
   technically-competent personnel.

   Trojan Horse programs and worms are often categorized with viruses.
   Trojan Horse programs are dealt with in the "What Program is This,
   Anyway?" section.  For the purposes of this section, worms should be
   considered a type of virus.

3.6 Modems

   You should be careful when attaching anything to your computer, and
   especially any equipment which allows data to flow.  You should get
   permission before you connect anything to your computer in a
   centrally-administered computing environment.

   Modems present a special security risk.  Many networks are protected
   by a set of precautions designed to prevent a frontal assault from
   public networks.  If your computer is attached to such a network, you
   must exercise care when also using a modem.  It is quite possible to
   use the modem to connect to a remote network while *still* being
   connected to the 'secure' net.  Your computer can now act as a hole
   in your network's defenses.  Unauthorized users may be able to get
   onto your organization's network through your computer!




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   Be sure you know what you are doing if you leave a modem on and set
   up your computer to allow remote computers to dial in.  Be sure you
   use all available security features correctly.  Many modems answer
   calls by default.  You should turn auto-answer off unless you are
   prepared to have your computer respond to callers.  Some 'remote
   access' software requires this.  Be sure to turn on all the security
   features of your 'remote access' software before allowing your
   computer to be accessed by phone.

   Note that having an unlisted number will not protect you from someone
   breaking into your computer via a phone line.  It is very easy to
   probe many phone lines to detect modems and then launch attacks.

3.7 Don't Leave Me...

   Do not leave a terminal or computer logged in and walk away.  Use
   password-locked screensavers whenever possible.  These can be set up
   so that they activate after the computer has been idle for a while.

   Sinister as it may seem, someone coming around to erase your work is
   not uncommon.  If you remained logged in, anyone can come by and
   perform mischief for which you may be held accountable.  For example,
   imagine the trouble you could be in for if nasty Email were sent to
   the president of your company in your name, or your account were used
   to transfer illegal pornography.

   Anyone who can gain physical access to your computer can almost
   certainly break into it.  Therefore, be cautious regarding who you
   allow access to your machine.  If physically securing your machine is
   not possible, it is wise to encrypt your data files kept on your
   local hard disk.  If possible, it is also wise to lock the door to
   one's office where the computer is stored.

3.8 File Protections

   Data files and directories on shared systems or networked file
   systems require care and maintenance.  There are two categories of
   such systems:

    - Files to share

      Shared files may be visible to everyone or to a restricted group
      of other users.  Each system has a different way of specifying
      this.  Learn how to control sharing permissions of files and
      implement such control without fail.






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    - Protected files

      These include files that only you should have access to, but
      which are also available to anyone with system administrator
      privileges.  An example of this are files associated with the
      delivery of Email.  You don't want other users to read your Email,
      so make sure such files have all the necessary file permissions
      set accordingly.

3.9 Encrypt Everything

      Additionally, there are files that are private.  You may have files
      which you do not wish anyone else to have access to.  In this case,
      it is prudent to encrypt the file.  This way, even if your network is
      broken into or the systems administrator turns into Mr. Hyde, your
      confidential information will not be available.  Encryption is also
      very important if you share a computer.  For example, a home computer
      may be shared by room mates who are friends but prefer to keep their
      Email and financial information private.  Encryption allows for
      shared yet private usage.

      Before you encrypt files, you should check your site's security
      policy.  Some employers and countries expressly forbid or restrict
      the storing and/or transferring of encrypted files.

      Be careful with the passwords or keys you use to encrypt files.
      Locking them away safely not only helps to keep them from prying eyes
      but it will help you keep them secure too; for if you lose them, you
      will lose your ability to decrypt your data as well!  It may be wise
      to save more than one copy.  This may even be required, if your
      company has a key escrow policy, for example.  This protects against
      the possibility that the only person knowing a pass phrase may leave
      the company or be struck by lightning.

      Whilst encryption programs are readily available, it should be noted
      that the quality can vary widely.  PGP (which stands for "Pretty Good
      Privacy") for example, offers a strong encryption capability.  Many
      common software applications include the capability to encrypt data.
      The encryption facilities in these are typically very weak.

      You should not be intimidated by encryption software.  Easy-to-use
      software is being made available.

3.10 Shred Everything Else

      You would be surprised what gets thrown away into the waste-paper
      basket:  notes from meetings, old schedules, internal phone lists,
      computer program listings, correspondence with customers and even



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      market analyses.  All of these would be very valuable to competitors,
      recruiters and even an overzealous (hungry?) journalist looking for a
      scoop.  The threat of dumpster diving is real - take it seriously!
      Shred all potentially useful documents before discarding them.

      You should also be aware that deleting a file does not erase it in
      many cases.  The only way to be sure that an old hard disk does not
      contain valuable data may be to reformat it.

3.11 What Program is This, Anyway?

      Programs have become much more complex in recent years.  They are
      often extensible in ways which may be dangerous.  These extensions
      make applications more flexible, powerful and customizable.  They
      also open the end-user up to all sorts of risks.

    - A program may have "plug-in" modules.  You should not trust the
      plug-ins simply because you are used to trusting the programs
      they plug into.  For example: Some web pages suggest that the
      user download a plug-in to view or use some portion of the web
      page's content.  Consider: What is this plug-in?  Who wrote it?
      Is it safe to include it in your web browser?

    - Some files are "compound documents".  This means that instead of
      using one single program, it will be necessary to run several
      programs in order to view or edit a document.  Again, be careful
      of downloading application components.  Just because they
      integrate with products which are well-known does not mean that
      they can be trusted.  Say, you receive an Email message which can
      only be read if you download a special component.  This component
      could be a nasty program which wipes out your hard drive!

    - Some programs are downloaded automatically when accessing web
      pages.  While there are some safeguards to make sure that these
      programs may be used safely, there have been security flaws
      discovered in the past.  For this reason, some centrally-
      administered sites require that certain web browser capabilities
      be turned off.

4.  Paranoia is Good

   Many people do not realize it, but social engineering is a tool which
   many intruders use to gain access to computer systems.  The general
   impression that people have of computer break-ins is that they are
   the result of technical flaws in computer systems which the intruders
   have exploited.  People also tend to think that break-ins are purely
   technical.  However, the truth is that social engineering plays a big




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   part in helping an attacker slip through security barriers.  This
   often proves to be an easy stepping-stone onto the protected system
   if the attacker has no authorized access to the system at all.

   Social engineering may be defined, in this context, as the act of
   gaining the trust of legitimate computer users to the point where
   they reveal system secrets or help someone, unintentionally, to gain
   unauthorized access to their system(s).  Using social engineering, an
   attacker may gain valuable information and/or assistance that could
   help break through security barriers with ease.  Skillful social
   engineers can appear to be genuine but are really full of deceit.

   Most of the time, attackers using social enginering work via
   telephone.  This not only provides a shield for the attacker by
   protecting his or her identity, it also makes the job easier because
   the attacker can claim to be a particular someone with more chances
   of getting away with it.

   There are several types of social engineering.  Here are a few
   examples of the more commonly-used ones:

    - An attacker may pretend to be a legitimate end-user who is new to
      the system or is simply not very good with computers.  This
      attacker may approach systems administrators and other end-users
      for help.  This "user" may have lost his password, or simply can't
      get logged into the system and needs to access the system
      urgently.  Attackers have also been known to identify themselves
      as some VIP in the company, screaming at administrators to get
      what they want.  In such cases, the administrator (or it could be
      an end-user) may feel threatened by the caller's authority and
      give in to the demands.

    - Attackers who operate via telephone calls may never even have seen
      the screen display on your system before.  In such cases, the
      trick attackers use is to make details vague, and get the user to
      reveal more information on the system.  The attacker may sound
      really lost so as to make the user feel that he is helping a
      damsel in distress.  Often, this makes people go out their way to
      help.  The user may then reveal secrets when he is off-guard.

    - An attacker may also take advantage of system problems that have
      come to his attention.  Offering help to a user is an effective
      way to gain the user's trust.  A user who is frustrated with
      problems he is facing will be more than happy when someone comes
      to offer some help.  The attacker may come disguised as the
      systems administrator or maintenance technician.  This attacker
      will often gain valuable information because the user thinks that
      it is alright to reveal secrets to technicians.  Site visits may



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      pose a greater risk to the attacker as he may not be able to make
      an easy and quick get-away, but the risk may bring fruitful
      returns if the attacker is allowed direct access to the system by
      the naive user.

    - Sometimes, attackers can gain access into a system without prior
      knowledge of any system secret nor terminal access.  In the same way
      that one should not carry someone else's bags through Customs, no user
      should key in commands on someone's behalf.  Beware of attackers who
      use users as their own remotely-controlled fingers to type commands on
      the user's keyboard that the user does not understand, commands which
      may harm the system.  These attackers will exploit system software
      bugs and loopholes even without direct access to the system.  The
      commands keyed in by the end-user may bring harm to the system, open
      his own account up for access to the attacker or create a hole to
      allow the attacker entry (at some later time) into the system.  If you
      are not sure of the commands you have been asked to key in, do not
      simply follow instructions.  You never know what and where these could
      lead to...

   To guard against becoming a victim of social engineering, one
   important thing to remember is that passwords are secret.  A password
   for your personal account should be known ONLY to you.  The systems
   administrators who need to do something to your account will not
   require your password.  As administrators, the privileges they have
   will allow them to carry out work on your account without the need
   for you to reveal your password.  An administrator should not have to
   ask you for your password.

   Users should guard the use of their accounts, and keep them for their
   own use.  Accounts should not be shared, not even temporarily with
   systems administrators or systems maintenance techinicians.  Most
   maintenance work will require special privileges which end-users are
   not given.  Systems administrators will have their own accounts to
   work with and will not need to access computer systems via an
   end-user's account.

   Systems maintenance technicians who come on site should be
   accompanied by the local site administrator (who should be known to
   you).  If the site administrator is not familiar to you, or if the
   technician comes alone, it is wise to give a call to your known site
   administrator to check if the technician should be there.  Yet, many
   people will not do this because it makes them look paranoid and it is
   embarrassing to show that they have no, or little trust in these
   visitors.






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   Unless you are very sure that the person you are speaking to is who he
   or she claims to be, no secret information should ever be revealed to
   such people.  Sometimes, attackers may even be good enough to make
   themselves sound like someone whose voice you know over the phone.  It
   is always good to double check the identity of the person.  If you are
   unable to do so, the wisest thing to do is not to reveal any secrets.
   If you are a systems administrator, there should be security
   procedures for assignment and reassignment of passwords to users, and
   you should follow such procedures.  If you are an end-user, there
   should not be any need for you to have to reveal system secrets to
   anyone else.  Some companies assign a common account to multiple
   users.  If you happen to be in such a group, make sure you know
   everyone in that group so you can tell if someone who claims to be in
   the group is genuine.

Part Three:  End-users self administering a networked computer

   The home user or the user who administers his own network has many of
   the same concerns as a centrally-administered user.  The following is
   a summary of additional advice given in Part Three:

    - Read manuals to learn how to turn on security features, then turn
      them on.
    - Consider how private your data and Email need to be.  Have you
      invested in privacy software and learned how to use it yet?
    - Prepare for the worst in advance.
    - Keep yourself informed about what the newest threats are.

5.  Make Your Own Security Policy

   You should decide ahead of time what risks are acceptable and then
   stick to this decision.  It is also wise to review your decision at
   regular intervals and whenever the need to do so arises.  It may be
   wise to simply avoid downloading any software from the network which
   comes from an unknown source to a computer storing business records,
   other valuable data and data which is potentially damaging if the
   information was lost or stolen.

   If the system has a mixed purpose, say recreation, correspondence
   and some home accounting, perhaps you will hazard some downloading of
   software.  You unavoidably take some risk of acquiring stuff
   which is not exactly what it seems to be.

   It may be worthwhile installing privacy software on a computer if it
   is shared by multiple users.  That way, a friend of a room mate won't
   have access to your private data, and so on.





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6.  Bad Things Happen

   If you notice that your files have been modified or ascertain somehow
   that your account has been used without your consent, you should
   inform your security point-of-contact immediately.  When you do
   not know who your security point-of-contact is, try calling
   your Internet service provider's help desk as a first step.

6.1 How to Prepare for the Worst in Advance

    - Read all user documentation carefully.  Make sure that it is clear
      when services are being run on your computer.  If network services
      are activated, make sure they are properly configured (set all
      permissions so as to prevent anonymous or guest logins, and so
      on).  Increasingly, many programs have networking capabilities
      built in to them.  Learn how to properly configure and safely use
      these features.

    - Back up user data.  This is always important.  Backups are
      normally thought of as a way of ensuring you will not lose your
      work if a hard disk fails or if you make a mistake and delete a
      file.  Backing up is also critical to insure that data cannot be
      lost due to a computer security incident.  One of the most vicious
      and unfortunately common threats posed by computer viruses and
      Trojan Horse programs is erasing a computer's hard disk.

    - Obtain virus checking software or security auditing tools.  Learn
      how to use them and install them before connecting to a public
      network.  Many security tools require that they be run on a
      "clean" system, so that comparisons can be made between the
      present and pristine states.  Thus, it is necessary for some work
      to be done ahead of time.

    - Upgrade networking software regularly.  As new versions of
      programs come out, it is prudent to upgrade.  Security
      vulnerabilities will likely have been fixed.  The longer you wait
      to do this, the greater the risk that security vulnerabilities of
      the products will be become known and be exploited by some network
      assailant.  Keep up to date!

    - Find out who to contact if you suspect trouble.  Does your
      Internet Service Provider have a security contact or Help Desk?
      Investigate this before trouble happens so you won't lose time
      trying to figure it out should trouble occur.  Keep the contact
      information both online and offline for easy retrieval.






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   There are 3 ways to avoid problems with viruses:

      1. Don't be promiscuous

      If at all possible, be cautious about what software you install on
      your system. If you are unaware of or unsure of the origin of a
      program, it is wise not to run it.  Obtain software from trusted
      sources.  Do not execute programs or reboot using old diskettes
      unless you have reformatted them, especially if the old diskettes
      have been used to bring software home from a trade show and other
      potentially security-vulnerable places.

      Nearly all risk of getting infected by viruses can be eliminated
      if you are extremely cautious about what files are stored on your
      computer.  See "The Dangers of Downloading" for more details.

   2. Scan regularly.

      Give your system a regular check-up.  There are excellent
      virus checking and security audit tools for most computer
      platforms available today.  Use them, and if possible, set them to
      run automatically and regularly.  Also, install updates of these
      tools regularly and keep yourself informed of new virus threats.

   3. Notice the unusual.

      It's not true that a difference you cannot detect is no difference
      at all, but it is a good rule of thumb.  You should get used to
      the way your system works.  If there is an unexplainable change
      (for instance, files you believe should exist are gone, or strange
      new files are appearing and disk space is 'vanishing'), you should
      check for the presense of viruses.

   You should take some time to be familiar with computer virus
   detection tools available for your type of computer.  You should use
   an up-to-date tool (i.e. not older than three months).  It is very
   important to test your computer if you have been using shared
   software of dubious origin, someone else's used floppy disks to
   transfer files, and so on.

6.2 What To Do if You Suspect Trouble

   If you suspect that your home computer has a virus, that a malicious
   program has been run, or that a system has been broken into, the
   wisest course of action is to first disconnect the system from all
   networks.  If available, virus detection or system auditing software
   should be used.




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   Checking vital system files for corruption, tampering or malicious
   replacement is very tedious work to do by hand.  Fortunately there are
   many virus detection programs available for PCs and Macintosh
   computers.  There are security auditing programs available for
   UNIX-based computers.  If software is downloaded from the network, it
   is wise to run virus detection or auditing tools regularly.

   If it becomes clear that a home system has been attacked, it is time
   to clean up.  Ideally, a system should be rebuilt from scratch.  This
   means erasing everything on the hard disk.  Next, install the
   operating system and then all additional software the system needs.
   It is best to install the operating system and additional software
   from the original distribution diskettes or CD-roms, rather than from
   backup storage.  The reason for this is that a system may have been
   broken into some time ago, so the backed up system or program files
   may already include some altered files or viruses.  Restoring a system
   from scratch is tedious but worthwhile.  Do not forget to re-install
   all security related fixes you had installed before the security
   incident.  Obtain these from a verified, unsuspicious source.

6.3 Email

   Remember to be careful with saved Email.  Copies of sent or received
   Email (or indeed any file at all) placed in storage provided by an
   Internet service provider may be vulnerable.  The risk is that
   someone might break into the account and read the old Email.  Keep
   your Email files, indeed any sensitive files, on your home machine.

7. Home Alone

   A home system can be broken into over the Internet if a home user is
   unwary.  The files on the home system can be stolen, altered or
   destroyed.  The system itself, if compromised, could be accessed
   again some time in the future.  This section describes issues and
   makes recommendations relevant to a home user of the Internet.

7.1 Beware of Daemons

   A home system which uses PPP to connect directly to the Internet is
   increasingly common.  These systems are at the greatest risk if they
   run certain kinds of programs called "services".  If you run a
   service, you are in effect making your computer available to others
   across the network.  Some services include:

   - File servers (an NFS server, a PC with 'file sharing' turned on)
   - An FTP server
   - A Web server




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   There are, in general, two types of programs which operate on the
   Internet:  Clients (like web browsers and Email programs) and Servers
   (like web servers and mail servers).

   Most software which runs on home systems is of the client variety;
   but, increasingly, server software is available on traditionally
   client platforms (e.g., PCs).  Server software which runs in the
   background is referred to as a "daemon" (pronounced dee-mon).  Many
   Internet server software programs that run as daemons have names that
   end in `d', like "inetd" (Internet Daemon) and "talkd" (Talk Daemon).
   When set to run, these programs wait for clients to request some
   particular service from across the network.

   There are four very important things to keep in mind as far as the
   security implications of running services on a home computer are
   concerned.

    - First and most important, if a server is not properly configured,
      it is very vulnerable to being attacked over a network.  It is
      vital, if you run services, to be familiar with the proper
      configuration.  This is often not easy, and may require training
      or technical expertise.

    - All software has flaws, and flaws exploited deviously can be used
      to breach computer security.  If you run a server on your home
      machine, you have to stay aware.  This requires work:  You have to
      stay in touch with the supplier of the software to get security
      updates.  It is highly recommended that you keep up with security
      issues through on-line security forums. See [RFC2196] for a list
      of references.

      If security flaws in your server software are discovered, you will
      need to either stop using the software or apply "patches" or
      "fixes" which eliminate the vulnerability.  The supplier of the
      software, if it is a decent company or freeware author, will
      supply information and updates to correct security flaws.  These
      "patches" or "fixes" must be installed as soon as possible.

    - As a rule of thumb, the older the software, the greater the chance
      that it has known vulnerabilities. This is not to say you should
      simply trust brand new software either!  Often, it takes time to
      discover even obvious security flaws in servers.

    - Some servers start up without any warning.  There are some web
      browsers and telnet clients which automatically start FTP servers
      if not explicitly configured to not do so.  If these servers are
      not themselves properly configured, the entire file system of the
      home computer can become available to anyone on the Internet.



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   In general, any software MAY start up a network daemon.  The way to
   be safe here is to know the products you are using.  Read the manual,
   and if any questions arise, call the company or mail the author of
   free software to find out if you are actually running a service by
   using the product.

   A home user running a remote login service on his home machine faces
   very serious risks.  This service allows the home user to log in to
   his home machine from other computers on the Internet and can be
   quite convenient.  But the danger is that someone will secretly
   observe the logging in and then be able to masquerade as the user
   whenever they choose to do so in the future.  See "The Wires Have
   Ears" which suggests precautions to take for remote log in.

   If possible, activate all "logging" options in your server software
   which relate to security.  You need to review these logs regularly in
   order to gain any benefit from this logging.  You should also be
   aware that logs often grow very quickly in size, so you need to be
   careful they don't fill up your hard disk!

7.2 Going Places

   Remote logins allow a user privileged access onto physically remote
   systems from the comfort of his own home.

   More and more companies are offering their employees the ability to
   work from home with access to their computer accounts through dial-up
   connections.  As the convenience of Internet connectivity has led to
   lowered costs and wide-spread availability, companies may allow
   remote login to their systems via the Internet.  Customers of
   companies with Internet access may also be provided with remote login
   accounts.  These companies include Internet service providers, and
   even banks.  Users should be very careful when making remote logins.

   As discussed in "The Wires have Ears" section, Internet connections
   can be eavesdropped on.  If you intend to use a remote login service,
   check that the connection can be done securely, and make sure that
   you use the secure technologies/features.

   Connections may be secured using technologies like one-time
   passwords, secure shell (SSH) and Secure Sockets Layer (SSL).  One-
   time passwords make a stolen password useless to steal, while secure
   shell encrypts data sent over the connection.  Please refer to "Don't
   Get Caught in the Web" for a discussion on SSL.  Secure services such
   as these have to be made available on the systems to which you log in
   remotely.





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7.3 Secure It!

   Administering your own home computer means you get to choose what
   software is run on it.  Encryption software provides protection for
   data.  If you keep business records and other sensitive data on your
   computer, encryption will help to keep it safe.  For example, if you
   ran a network service from your home computer and missed setting
   restrictions on a private directory, a remote user (authorized or
   not) may gain access to files in this private directory.  If the
   files are encrypted, the user will not be able to read them.  But as
   with all forms of encryption running on any system, the keys and
   passwords should first be kept safe!

8.  A Final Note

   This document has provided the reader with an introduction and as
   much concise detail as possible.  Present security issues go out of
   date quickly, and although effort has been made to keep discussions
   general, examples given may not be relevant in the future as the
   Internet and computer industry continue to grow.

   Just as home-owners are now taking increased cautions at the expense
   of convenience, to secure their homes in the changing world we live
   in, computer network users should not ignore security.  It may be
   inconvenient, but it is always better to be safe than sorry.


























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Appendix: Glossary of Security Terms

   Acceptable Use Policy (AUP)

      A set of rules and guidelines that specify in more or less detail
      the expectations in regard to appropriate use of systems or
      networks.

   Account

      See (Computer) Account

   Anonymous and Guest Log In

      Services may be made available without any kind of authentication.
      This is commonly done, for instance, with the FTP protocol to
      allow anonymous access.  Other systems provide a special account
      named "guest" to provide access, typically restricting the
      privileges of this account.

   Auditing Tool

      Tools to analyze computer systems or networks in regard to their
      security status or in relation to the set of services provided by
      them.  COPS (Computer Oracle Password and Security analyzer) and
      SATAN (Security Administrator's Tool for Analyzing Networks) are
      famous examples of such tools.

   Authentication

      Authentication refers to mechanisms which are used to verify the
      identity of a user.  The process of authentication typically
      requires a name and a password to be supplied by the user as proof
      of his identity.

   Centrally-Administered Network

      A network of systems which is the responsibility of a single group
      of administrators who are not distributed but work centrally to
      take care of the network.

   Certificate

      Certificates are data which is used to verify digital signatures.
      A certificate is only as trustworthy as the agency which issued
      it.  A certificate is used to verify a particular signed item,
      such as an Email message or a web page.  The digital signature,
      the item and the certificate are all processed by a mathematical



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      program. It is possible to say, if the signature is valid, that
      "According to the agency which issued the certificate, the signer
      was (some name)".

   Clean System

      A computer which has been freshly installed with its operating
      system and software obtainied from trusted software distribution
      media.  As more software and configuration are added to a
      computer, it becomes increasingly difficult to determine if the
      computer is 'clean' or has been compromised by viruses, trojan
      horse or misconfiguration which reduces the security of the
      system.

   Client

      Depending on the point of view, a client might be a computer
      system which an end-user uses to access services hosted on another
      computer system called a server.  'Client' may also refer to a
      program or a part of a system that is used by an end-user to
      access services provided by another program (for example, a web
      browser is a client that accesses pages provided by a Web Server).

   Compound Documents

      A 'document' is a file containing (a set of) data.  Files may
      consist of multiple parts: a plain document, an encrypted
      document, a digitally-signed documents or a compressed document.
      Multi-part files are known as compound documents and may require a
      variety of programs to be used in order to interpret and
      manipulate it.  These programs may be used without the user's
      knowledge.

   (Computer) Account

      This term describes the authorization to access a specific
      computer system or network.  Each end-user has to use an account,
      which consists most probably of a combination of user name and
      password or another means of proving that the end-user is the
      person the account is assigned to.

   Configuring Network Services

      The part of an administrator's task that is related to specifying
      the conditions and details of network services that govern the
      service provision.  In regard to a Web server, this includes which
      Web pages are available to whom and what kind of information is
      logged for later review purposes.



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   Cookies

      Cookies register information about a visit to a web site for
      future use by the server.  A server may receive information of
      cookies of other sites as well which create concern in terms of
      breach of privacy.

   Cracker

      This term is used to describe attackers, intruders or other bad
      guys that do not play by the rules and try to circumvent security
      mechanisms and/or attack individuals and organisations.

   Daemons (inetd, talkd, etc.)

      These are processes that run on computer systems to provide
      services to other computer systems or processes.  Typically,
      daemons are considered "servers".

   Decrypting

      The process of reversing the encryption of a file or message to
      recover the original data in order to use or read it.

   Default Account

      Some systems and server software come with preconfigured accounts.
      These accounts may be set up with a predefined (user name and)
      password to allow anyone access and are often put there to make it
      convenient for users to login initially.  Default accounts should
      be turned off or have their predefined passwords changed, to
      reduce the risk of abuse to the system.

   Dial-in Service

      A way of providing access to computer systems or networks via a
      telecommunications network.  A computer uses a modem to make a
      telephone call to a another modem, which in turn provides 'network
      access service'.  See also: PPP.

   Digital Signature

      A digital signature is created by a mathematical computer program.
      It is not a hand-written signature nor a computer-produced picture
      of one.  The signature is like a wax seal that requires a special
      stamp to produce it, and is attached to an Email message or file.
      The origin of the message or file may then be verified by the
      digital signature (using special tools).



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   Downloaded Software

      Software packages retrieved from the Internet (using, for example,
      the FTP protocol).

   Downloading

      The act of retrieving files from a server on the network.

   Email Packages

      To communicate via electronic mail, an end-user usually makes use
      of an Email client that provides the user-interface to create,
      send, retrieve and read Email. Various different Email packages
      provide the same set of basic functions but have different user-
      interfaces and perhaps, special/extra functions.  Some Email
      packages provide encryption and digital signature capabilities.

   Email Security Software

      Software which provides security through digital signatures and
      encryption (and decryption) to enable the end-user to protect
      messages and documents prior to sending them over a possibly
      insecure network.  PGP is an example of such software.

   Encrypting / Encryption

      This is a mathematical process of scambling data for privacy
      protection.

   Encryption Software

      The software that actually provides the needed functionality for
      end users to encrypt messages and files. PGP is one example.

   End-User

      An (human) individual that makes use of computer systems and
      networks.

   Files (programs, data, text and so on)

      Files include user data, but also programs, the computer operating
      system and the system's configuration data.







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   File Server

      A computer system that provides a way of sharing and working on
      files stored on the system among users with access to these files
      over a network.

   File Transfer

      The process of transferring files between two computer systems
      over a network, using a protocol such as FTP or HTTP.

   Fixes, Patches and installing them

      Vendors, in response to the discovery of security vulnerabilities,
      provide sets of files that have to be installed on computer
      systems.  These files 'fix' or 'patch' the computer system or
      programs and remove the security vulnerability.

   FTP (File Transfer Protocol)

      A protocol that allows for the transfer of files between an FTP
      client and FTP server.

   Group of Users

      Security software often allow permissions to be set for groups (of
      users) as opposed to individuals.

   Help Desk

      A support entity that can be called upon to get help with a
      computer or communication problem.

   Internet

      A collection of interconnected networks that use a common set of
      protocols called the TCP/IP stack to enable communication between
      the connected computer systems.

   Key Escrow

      Keys are used to encrypt and decrypt files.  key escrow is used to
      store keys for use by third parties to access the data in
      encrypted files.







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   Keys Used to Encrypt and Decrypt Files

      To make use of encryption, an end-user has to provide some secret,
      in the form of some data, usually called a key.

   Log In, Logging into a System

      This is an action performed by an end-user, when he authenticates
      himself to a computer system.

   Log In Prompt

      The characters that are displayed when logging into a system to
      ask for user name and password.

   Logged In

      If an end-user has successfully proven to have legitimate access
      to a system, he is considered to be logged in.

   Logging

      Systems and server software often provide the ability to keep
      track of events.  Events may be configured to be written out to a
      file known as a log.  The log file can be read later and allows
      for system failures and security breaches to be identified.

   Masquerade (see Remote Log In)

      Anyone who pretends to be someone they are not in order to obtain
      access to a computer account is said to be in 'masquerade'.  This
      may be accomplished by providing a false user name, or stealing
      someone else's password and logging in as him.

   Network File System (NFS, file sharing with PCs, etc.)

      NFS is an application and protocol suite that provides a way of
      sharing files between clients and servers. There are other
      protocols which provide file access over networks.  These provide
      similar functionality, but do not interoperate with each other.

   Networking Features of Software

      Some software has features which make use of the network to
      retrieve or share data.  It may not be obvious that software has
      networking features.





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   Network Services

      Services which are not provided on the local computer system the
      end-user is working on but on a server located in the network.

   One-Time Passwords (OTP)

      Instead of using the same password over and over again, a
      different password is used on each subsequent log in.

   Passphrase

      A passphrase is a long password.  It is often composed of several
      words and symbols to make it harder to guess.

   Password-Locked Screensaver

      A screen saver obscures the normal display of a monitor.  A
      password-locked screensaver can only be deactivated if the end-
      user's password is supplied.  This prevents a logged-in system
      from being abused and hides the work currently being done from
      passers-by.

   Patch

      See "Fixes, Patches and installing them"

   Permissions

      Another word for the access controls that are used to control the
      access to files and other resources.

   PGP (Pretty Good Privacy)

      PGP is an application package that provides tools to encrypt and
      digitally sign files on computer systems.  It is especially useful
      to encrypt and/or sign files and messages before sending them via
      Email.

   Plug-in Modules

      Software components that integrate into other software (such as
      web browsers) to provide additional features.








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   Point-of-Contact, Security

      In case of security breaches or problems, many organisations
      provide a designated point-of-contact which can alert others and
      take the appropriate actions.

   PPP (Point to Point Protocol)

      PPP is the mechanism which most end-users establish a network
      connection between their PC and their Internet service provider
      with.  Once connected, the PC is able to transmit and receive data
      to any other system on the network.

   Privacy Programs

      Another term for encryption software that highlights the use of
      this software to protect the confidentiality and therefore privacy
      of the end-users that make use of it.

   Remote Access Software

      This software allows a computer to use a modem to connect to
      another system.  It also allows a computer to 'listen' for calls
      on a modem (this computer provides 'remote access service'.)
      Remote access software may provide access to a single computer or
      to a network.

   Remote Log In

      If an end-user uses a network to log in to a system, this act is
      known as remote log in.

   Security Features

      These are features which provide protection or enable end-users
      and administrators to assess the security of a system, for
      example, by auditing it.

   Security Policy

      A security policy is written by organisations to address security
      issues, in the form of "do's" and "don'ts".  These guidelines and
      rules are for users with respect to physical security, data
      security, information security and content (eg. rules stating that
      sites with sexual content should not be visited, and that
      copyrights should be honoured when downloading software, etc).





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   Server

      A server is a computer system, or a set of processes on a computer
      system providing services to clients across a network.

   Shared Account

      A common account is one which is shared by a group of users as
      opposed to a normal account which is available to only one user.
      If the account is misused, it is very difficult or impossible to
      know which of users was responsible.

   Sharing Permissions

      Many computer systems allow users to share files over a network.
      These systems invariably provide a mechanism for users to use to
      control who has permission to read or overwrite these files.

   Site

      Depending on the context in which this term is used, it might
      apply to computer systems that are grouped together by
      geographical location, organizational jurisdiction, or network
      addresses.  A Site typically refers to a network under a common
      administration.

   SSH (Secure Shell)

      SSH provides a protocol between a client and server, allowing for
      encrypted remote connectivity.

   SSL (Secure Sockets Layer)

      This protocol provides security services to otherwise insecure
      protocols which operate over a network.  SSL is typically used by
      web browsers to encrypt data sent to and downloaded from a server.

   Systems Administrator

      The individual who maintains the system and has system
      administrator privileges. In order to avoid errors and mistakes
      done by this individual while not acting as an administrator,
      he/she should limit the time he/she acts as an administrator (as
      known to the system) to a minimum.







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   System Administrator Privileges

      System administrators have more rights (greater permissions) as
      their work involve the maintenance of system files.

   System Files

      The set of files on a system that do not belong to end-users,
      which govern the functionality of the system.   System files have
      a great impact on the security of the system.

   Telnet

      A protocol that enables remote log in to other computer systems
      over the network.

   Terminal

      A dumb device that is connected to a computer system in order to
      provide (text-based) access to it for users and administrators.

   Terms of Service (TOS)

      See "Acceptable Use Policy (AUP)".

   Threats

      The potential that an existing vulnerability can be exploited to
      compromise the security of systems or networks. Even if a
      vulnerability is not known, it represents a threat by this
      definition.

   Trojan Horse

      A program which carries within itself a means to allow the creator
      of the program access to the system using it.

   Virus

      A program which replicates itself on computer systems by
      incorporating itself (secretly and maliciously) into other
      programs.  A virus can be transferred onto a computer system in a
      variety of ways.

   Virus-Detection Tool

      Software that detects and possibly removes computer viruses,
      alerting the user appropriately.



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   Vulnerability

      A vulnerability is the existence of a weakness, design, or
      implementation error that can lead to an unexpected, undesirable
      event compromising the security of the system, network,
      application, or protocol involved.

   Web Browser Cache

      This is the part of the file system that is used to store web
      pages and related files.  It can be utilized to reload recently
      accessed files from the cache instead of loading it every time
      from the network.

   Web Browser Capabilities

      The set of functionalities on a web browser for use by the end-
      user.  This includes the set of plug-ins available.

   Web Server

      A server program that provides access to web pages.  Some web
      servers provide access to other services, such as databases, and
      directories.

   Worm

      A computer program which replicates itself and is self-
      propogating.  Worms, as opposed to viruses, are meant to spawn in
      network environments.

Acknowledgments

   The User Security Handbook was a collaborative effort of the Site
   Security Handbook Working Group of the IETF.  There were also others
   who made significant contributions --- Simson Garfinkle and Eric
   Luiijf provided very helpful feedback on this document.  The Glossary
   contribution by Klaus-Peter Kossakowski is much appreciated.

References

   [GLOSSARY] Malkin, G., Ed., "Internet User's Glossary", FYI 18, RFC
              1983 August 1996.

   [RFC2196]  Fraser, B., Ed., "Site Security Handbook", FYI 8, RFC 2196
              September 1997.





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Security Considerations

   This document discusses what computer users can do to improve
   security on their systems.

Authors' Addresses

   Erik Guttman
   Sun Microsystems
   Bahnstr. 2
   74915 Waibstadt
   Germany

   Phone: +49 7263 911701
   EMail: erik.guttman@sun.com


   Lorna Leong
   COLT Internet
   250 City Road
   City Forum, London
   England

   Phone: +44 171 390 3900
   EMail: lorna@colt.net


   Gary Malkin
   Bay Networks
   8 Federal Street
   Billerca, MA 01821
   USA

   Phone: +1 508 916 4237
   EMail: gmalkin@baynetworks.com
















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Full Copyright Statement

   Copyright (C) The Internet Society (1999).  All Rights Reserved.

   This document and translations of it may be copied and furnished to
   others, and derivative works that comment on or otherwise explain it
   or assist in its implementation may be prepared, copied, published
   and distributed, in whole or in part, without restriction of any
   kind, provided that the above copyright notice and this paragraph are
   included on all such copies and derivative works.  However, this
   document itself may not be modified in any way, such as by removing
   the copyright notice or references to the Internet Society or other
   Internet organizations, except as needed for the purpose of
   developing Internet standards in which case the procedures for
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   followed, or as required to translate it into languages other than
   English.

   The limited permissions granted above are perpetual and will not be
   revoked by the Internet Society or its successors or assigns.

   This document and the information contained herein is provided on an
   "AS IS" basis and THE INTERNET SOCIETY AND THE INTERNET ENGINEERING
   TASK FORCE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
   BUT NOT LIMITED TO ANY WARRANTY THAT THE USE OF THE INFORMATION
   HEREIN WILL NOT INFRINGE ANY RIGHTS OR ANY IMPLIED WARRANTIES OF
   MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
























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