Privoxy Frequently Asked Questions
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# 6. Contacting the developers, Bug Reporting and Feature Requests

We value your feedback. In fact, we rely on it to improve Privoxy and its configuration. However, please note the following hints, so we can provide you with the best support:

## 6.1. Get Support

For casual users, our support forum at SourceForge is probably best suited: http://sourceforge.net/tracker/?group_id=11118&atid=211118

All users are of course welcome to discuss their issues on the users mailing list, where the developers also hang around.

## 6.2. Reporting Problems

"Problems" for our purposes, come in two forms:

- Configuration issues, such as ads that slip through, or sites that don't function properly due to one Privoxy "action" or another being turned "on".

- "Bugs" in the programming code that makes up Privoxy, such as that might cause a crash.

### 6.2.1. Reporting Ads or Other Configuration Problems

Please send feedback on ads that slipped through, innocent images that were blocked, sites that don't work properly, and other configuration related problem of `default.action` file, to http://sourceforge.net/tracker/?group_id=11118&atid=460288, the Actions File Tracker.

New, improved `default.action` files may occasionally be made available based on your feedback. These will be announced on the ijbswa-announce list and available from our the files section of our project page.

### 6.2.2. Reporting Bugs

Please report all bugs only through our bug tracker: http://sourceforge.net/tracker/?group_id=11118&atid=111118.

Before doing so, please make sure that the bug has not already been submitted and observe the additional hints at the top of the submit form. If already submitted, please feel free to add any info to the original report that might help to solve the issue.

Please try to verify that it is a Privoxy bug, and not a browser or site bug first. If unsure, try toggling off Privoxy, and see if the problem persists. If you are using your own custom configuration, please try the stock configs to see if the problem is configuration related.

If not using the latest version, the bug may have been found and fixed in the meantime. We would appreciate if you could take the time to upgrade to the latest version (or even the latest CVS snapshot) and verify your bug.

Please be sure to provide the following information:

- The exact Privoxy version of the proxy software (if you got the source from CVS, please also provide the source code revisions as shown in http://config.privoxy.org/show-version).

- The operating system and versions you run Privoxy on, (e.g. Windows XP SP2), if you are using a Unix flavor, sending the output of "uname -a" should do.

- The name, platform, and version of the browser you were using (e.g. Internet Explorer v5.5 for Mac).

- The URL where the problem occurred, or some way for us to duplicate the problem (e.g. `http://somesite.example.com/?somethingelse=123`).

- Whether your version of Privoxy is one supplied by the developers of Privoxy via SourceForge, or somewhere else.

- Whether you are using Privoxy in tandem with another proxy such as Tor. If so, please try disabling the other proxy.

- Whether you are using a personal firewall product. If so, does Privoxy work without it?

- Any other pertinent information to help identify the problem such as config or log file excerpts (yes, you should have log file entries for each action taken).

- Please provide your SF login, or email address, in case we need to contact you.

The appendix of the Privoxy User Manual also has helpful information on understanding `actions`, and `action` debugging.

## 6.3. Request New Features

You are welcome to submit ideas on new features or other proposals for improvement through our feature request tracker at http://sourceforge.net/tracker/?atid=361118&group_id=11118.

## 6.4. Other

For any other issues, feel free to use the mailing lists. Technically interested users and people who wish to contribute to the project are also welcome on the developers list! You can find an overview of all Privoxy-related mailing lists, including list archives, at: http://sourceforge.net/mail/?group_id=11118.

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